Hotel employment, Gothenburg, Born 1990
Masters in Hospitality with 4 years’ experience in reception, online reservation and service. I am an EU citizen and was working in Switzerland. Currently, I am living in Gothenburg and looking for a job here. I have over 4 years’ experience working at the reception, handling online reservations through various booking portals, breakfast service, group bookings invoicing, managing inventory and guest relations. I am a very hardworking person who is always ready to use my skills and expertise. I am a team player and good at multitasking.
December 2018 - November 2019
Grindelwald, Bern, Switzerland. Job responsebilities: 1) Manage Front office 2) Ensure smooth check-in and checkout of guests 3) Creating & confirming room reservations & cancellations 4) Coordination for Group bookings 5) Managing billing & verifying invoices 6) Responsible for ordering, storing and inventory of all the supplies necessary to perform daily operations 7) Check supplies and equipment quantity and quality 8) Overseeing and ensuring that all guests are checked in/out in a friendly, efficient and courteous manner and ensuring maximum guest satisfaction during their stay 9) Provide Breakfast service for inhouse guests 10) Preparing online purchase orders 11) Daily usage of software portals for billing
February 2017 - December 2018
Grafenort-Switzerland. Job Responsibilities: 1) Planning and organising accommodation, catering and other hotel services. 2) Promoting and marketing the business. 3) Managing budgets and financial plans as well as controlling expenditure 4) Maintaining statistical and financial records 5) Meeting and greeting customers, handling check in & check outs 6) Confirming reservations (online & tele) 7) Dealing with customer complaints and comments 8) Addressing problems and troubleshooting 9) Ensuring events and conferences run smoothly 10) Supervising maintenance, supplies, renovations and furnishings 11) Dealing with contractors and suppliers 12) Ensuring security is effective 13) Carrying out inspections of property and services 14) Ensuring compliance with licensing laws, health and safety and other statutory regulations 15) Recruiting & training interns and monitoring staff
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